GRV Minimum Bet Limit Policy FAQs

• Who must comply with the conditions?
  All approved off-course Australian wagering operators who are approved to use Victorian greyhound race field information (excluding Victorian on-course bookmakers).  The only exception is for approved WSPs whose aggregate Total Turnover on Victorian greyhound races for the prior 12 months is below a certain threshold. The current annual turnover threshold is $3 million. A list of all approved wagering operators is available here, which highlights WSPs who must comply with the conditions.
• Do the conditions apply to races held in Victoria only?
  The conditions apply to fixed odds bets on Victorian greyhound races. This will include telephone and internet bets placed on Victorian greyhound races, but exclude bets placed in a retail outlet.
• What are the betting limits imposed under the conditions?
  The MBL conditions are included under GRV’s Race Fields Policy and are available here. Approved Australian off-course wagering service providers (WSPs) are required to accept a fixed odds bet at odds which are Publicly Displayed by the Approved WSP for any Victorian greyhound race to the maximum amount specified as follows:

Below for GRV Approved WSPs “above” the Threshold Amount

Below GRV Approved WSPs “below” the Threshold Amount

• The conditions only apply to fixed odds win and/or place bets on Victorian greyhound races. They do not apply in respect of bets placed as part of a betting exchange. They also do not apply to free bets or bonus bets, derivative bets such as best tote or exotic bets such as quinellas and trifectas. Bets which do not have a determined return at the time of placing a bet (e.g. Top Fluc or SP) are also excluded.
• What qualifies as a Metropolitan Victorian Greyhound race?
  Each Victorian greyhound meeting has a meeting type. Those meetings classified as Metropolitan Full Stakes qualify as metropolitan races for the purpose of the Minimum Bet Limit policy. These meetings are typically held at Sandown Park on Thursday nights and The Meadows on Saturday nights. For the purpose of the Minimum Bet Limit policy all other race meetings are considered non-metropolitan Victorian greyhound races.
• Do the conditions apply to multi bets?
  The calculation of multi bets, where some of the legs are not related to fixed odds bets on Victorian greyhound product could be complex. For this reason multi-bets have been excluded.
• How many bets is a wagering operator obliged to accept to the limit from a punter?
  Wagering operators are only required to bet to the limit once per runner for each customer for each race. This could be one fixed odds bet to the limit or a number of fixed odds bets which together add up to the limit.
• Can I attempt to bet to more than the limit?
  An operator is obliged to accept a bet up to the minimum bet limit amount (subject to the exclusions), however, they may be prepared to accept more than the minimum bet limit.
• What price does a wagering operator have to bet each punter?
  All punters are entitled to the price publicly displayed in the wagering operator’s latest betting market on their website or app. The only time a changed price can be offered after a punter places a bet is if another bet has been layed at the original price and the wagering operator is adjusting the price, which will flow through to their website or app. Time log records can be checked to confirm this process.
• Can a wagering operator close an account, refuse to open an account or place limitations on an account to avoid accepting a fixed odds bet to the limit?
  Wagering operators are not to take actions such as closing a punter’s account, refusing to open a punter’s account or placing restrictions on a punter’s account solely to avoid complying with the minimum bet limit conditions. However, wagering operators are still able to take such actions for legitimate reasons including bowlers (persons betting on behalf of other persons), responsible gambling practices, fraudulent activity, money-laundering and other integrity related reasons such as the punter being warned off or disqualified or where GRV is satisfied that the reason the Approval Wagering Operator has not complied properly falls within exclusions outlined in the Conditions.
• Do the conditions apply to pre-post betting?
  The minimum bet limit conditions apply to fixed odds bets placed after midday where the first race of a Victorian greyhound meeting/race program has an Advertised Start Time of 2pm or later. See ‘Exclusions’ section of Conditions of Approval for full detail.
• Do the conditions apply to bets in a retail outlet? 
  At this stage, the minimum bet limits will not apply to bets placed in retail outlets (regardless of whether cash or account betting), including interstate and Victorian TAB agencies, hotels, clubs and pubs, primarily due to the difficulties associated with accurately determining the identity of the person placing the bet.
• Is the wagering operator obliged to extend credit to a punter to make a bet to the limit?
  If the punter does not have sufficient funds to pay for the bet, the wagering operator is not obliged to accept the bet.
• What should a punter do if they have a complaint?
  In the first instance, punters who believe that a wagering operator has refused their bet or excluded them in contravention of the minimum bet limit condition, should contact the wagering operator to ascertain the reason for the refusal or exclusion. If the punter remains unsatisfied with the reason provided by the wagering operator, and they do not fall within one of the exclusions listed in the conditions, then they may lodge a formal complaint with GRV by completing and submitting the complaints form found here.
  Complaints will only be accepted and investigated following submission of a fully completed complaints form. Rude, abusive or offensive submissions will be disregarded.